how do i report a downed comcast line?

Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Please contact the moderators of this subreddit if you have any questions or concerns. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Press 0 a lot. Your IP: How do I report down a cable line? A woman in Huntington says she contacted Comcast several times about a line. Welcome to the Xfinity community! came out and verified that it isn't live. Update on June 10, 2021. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Report or View Outages; Other Contacts; General, Business, Landlord, . Please send a private message with your name and service address by clicking on the chat icon so I can further assist. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Where or how can I report this? The channel and its live streaming world news is available . This website wants shut My electric company has been out already and have told me that it is Comcast's issue. Type your message in the text area near the bottom of the window 5. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. It may be used in setting the FCC's priorities for regulating companies like Comcast. An official employee, such as myself or whoever is first available, will respond. Click Continue. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. up. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) . Find an Xfinity Location Check the status and hours of locations near you. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Type your message in the text area near the bottom of the window. -ATTU-verseCare. The tree and the cable are both on the grass verge next to my property. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Don't worry, we'll never do that as it might cut into our profits for the quarter. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Type a message to let us know what your issue is. It has been severed months ago and left hanging. I think it may be the original phone line. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Archived post. Voting closed 14. Thanks. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. We can assist you with getting a ticket opened to let our amazing local team know. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Asking on behalf of my place of business. New comments cannot be posted and votes cannot be cast. Step 1: Inquiry. 2 1 RR ryanray.rr81 Visitor 2 Messages Tips in case of an outage What if my power is out? I hate to hear this has been your experience and would love to investigate this for you! First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. See how you can save when you add Comcast Business Mobile or add a new line. Please send us a PM with your first and last name, as well as house numbers to your service address. Press question mark to learn the rest of the keyboard shortcuts. Thank you so much Anthony for sending us over those details and the Modmail. You can contact 811 to get utility lines marked. We ask for direct messages because we can't post personal information in public. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. I suspect it's an old wire). What to expect: Your complaint will be posted online in a public database. I have followed these instructions and sent the private message on 6/1/21. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Discussion. Comcast landlines are being used by homes and businesses alike. Our community is your official source on Reddit for help with Xfinity services. How much notice do you need to give Comcast to cancel? 1 6 Should you experience further issues, please create a new post. Cloudflare Ray ID: 7a2ad44e3df86ef8 For more information, please see our Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Report it as a hazard to your local PD, maybe they have a better contact. You may have to enter a lot of personal information to get connected, including your ZIP code. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Our community is your official source on Reddit for help with Xfinity services. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. They have been hanging very low for over a year. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Never touch a downed overhead electrical line. How do I report a downed telephone line? Thank you for bringing this issue to our attention. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A tree in my back yard has two large branches resting on the phone/TV cables. Call 800.288.2020 and select Repair. We've had a downed wire touching our building for about two months at this point. You have to sign up for gig service and sign a 2 year contract first. https://corporate.comcast.com/stories/meet-our-digital-care-team. Thanks! Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Id give them a ring. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. View the Xfinity outage map and find out when an area will be back online. In the 'To' line, type "Xfinity Support" there. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. If the IP address resides on the Comcast network. Then it tells me it can help me better if I sign in. Yes, Comcast will come to your house to install the cable lines and equipment to your home. If you have questions about your services, we're here to answer them. How do I get Comcast to come deal with this? Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. First Call 9-1-1. Talk to Us. . Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums That person will tell you who the city's contact is in the Comcast governmental affairs office. Downed Power Line. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Enter another ZIP to see info from a different area. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Thanks! Call 9-1-1 immediately to report a fallen power line. How do you fix an exposed wire without electrical tape? Let us know if you find downed or uncovered wires or cables in your area. Please call this number (855) 307-4896 to set up your service. Who is responsible for cable line from pole to house? Create an account to follow your favorite communities and start taking part in conversations. Occasionally there is a mix up and Comcast forgets to bury the drop. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Hello @ryanray.rr81 and thank you! I don't have AT&T, or a landline. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. How to Report an Issue Online Visit xfinity.com/xfinityassistant. For immediate assistance, check out the Xfinity Assistant. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Click the Check for Issues button. How do you get straight to a representative? Our team can help get that line raised. Hello @user_300363 and thank you! I have called multiple times but I don't have an account so it won't let me through to talk to someone. I need someone to come out and fix it. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. A recent storm brought down a tree which took down one of the above ground cables by my house. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. I am a bot, and this action was performed automatically. Responsible . Massive outages do occur because of problems such as storms, floods etc. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. In the aftermath of a major storm, be aware of hazards presented by downed power lines. 1. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Sound the horn, roll down your window and call for help. We truly appreciate you taking the time to reach out to let us know about a downed wire. I have a downed wire in the middle of the street. Privacy Policy. The tree and the cable are both on the grass verge next to my property. Thank you for reaching out to our forums community, its great we can connect this way! Stay at least 35ft away from any downed wires during cleanup and other activities. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. ASA, ABA, Adherence). Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. For immediate assistance, check out the Xfinity Assistant. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Thanks! 7 years ago. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Its important that you dont exit the vehicle unless youre in imminent danger. Hello saftek and welcome, Contact Customer Service at (800) 391-3000. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Where on your property are the lines down on and would you consider them a safety hazard as of now? Emails sent with an attachment cannot be processed. No worries, Our team can definitely help right here! Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Stay put and call 911. I am a bot, and this action was performed automatically. For immediate assistance, check out the Xfinity Assistant. DO NOT TOUCH downed lines or anything they are touching. This website is using a security service to protect itself from online attacks. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Click Continue. STAY AWAY from downed power lines. Press Enter to send it. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Sky News is distributed via an English-language radio news service, and through online channels. You can report an issue by going to the Xfinity Status Center. Call us at 800-477-5050. 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