Great addition but a bit more info could be needed. To fully enjoy this site, please enable your JavaScript. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Click the Continue button. It doesnt look like this script works anymore on Berlin. Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Is there a reason that code wont work on a base task business rule? They are still appearing although the visibility has been set to false during the form-filling process. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? This is certainly possible, but it depends on how you are including those variable values in your email. Please keep in mind that simple is generally best with ServiceNow. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . With a client script you can target any field on the form and modify its label. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. The post Certified Diversity Recruiters appeared first on Crossfuze. This has been really helpful. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Nice work! Default variable editor The default variable editor is applicable only for record producers. The post Certified Diversity Recruiters appeared first on Crossfuze. When the Category changes, the Sub Categories are populated as they should. The table structure and element IDs are different in the service catalog. } I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. Automatically added by "Force population of record producer used" business rule. emptyVars.push(v.getGlideObject().getQuestion().getName()); Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. The only issue I have is that it only seems to be working for admin users. Please suggest. Seems to be barfing once it gets to the first &. The primary difference is in the way the elements need to be selected from the DOM. eval is no more evil than any other method. Variables belong to global application so script is accessing on global then it worked. Worked like a charm! Then you could predictably target that in a client script. I've updated the article. How do I get the current date in JavaScript? This was super helpful for a form Im building. Keep it up. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Seems to be something with the setDisplay function. 2015 Locate any record in any table, by . Thanks a lot. Open any record producer record, for example, Create Incident. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. ServiceNow: Using Variable Condition field on custom tables. Client scripts cannot be run from a list view. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Any help you can provide would be greatly appreciated. It seems like client script doesnt see variables. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. You can add columns to the view as you see fit. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Variables have come a long way since the early days of ServiceNow. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I have a lengthy choice Label for one of my fields . ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Note: To create a database view, you need to be very precise, otherwise it will not run. Sign-up to get the latest news and update information from ServiceNow Guru! //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? For several script types the RITM Glide Record is available as JS variable 'current'. for(i = 0; i < emptyVars.length; i++){ We are noticing this in the latest version of Calgary. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Great Solution Mark! ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Sign-up to get the latest news and update information from ServiceNow Guru! Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. 13K subscribers in the servicenow community. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. Attachment Variable on Record Producer not working. /* Put all variable values and labels from the variable pool into an array */ . Check out the top of the comments section here for some code to get you started. How To Find Users Logged Into ServiceNow Instance? for (var i in current.variables) { //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I dont have specific code for that though because it will depend on how your UI macros are constructed. With a client script you can target any field on the form and modify its label. Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. Is it possible to change the table label using something similar? below is the server code function You will need a variable of Category and a variable of Subcategory. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! } This was just what I was looking for, thanks for sharing. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. You have to address it for each item or variable set and continue to update and modify for each variable you add. I've updated the article. In my case, I wanted a user to be able to create sprints for a project. Confirmed: Berlin Hot Fix 4 fixes the problem. Love this functionality. Records created from a record producer has empty variables values. Since Service Now locks everything down, it can be difficult to make this work. It is not working for me.. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. You can also view the icons within. Use catalog item add multiple items to cart and . If youre going to use this a lot I recommend setting up a global UI script with the following function. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. Heres a script that allows you to do that. Must be some limitation with the Service Portal API. How can I get it to redirect back to the homepage outside of the iFrame? For instance, say a form section is captioned A/B and it displays as such when tabbed. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? This solution is not compatible with the Service Portal. The API call you're using g_form.getValue (.) To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. Hi All, Welcome back. Form is normal . What kind of script object are you coding here? I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Yes, this script should still work just fine. It is possible, and this post will show you how it can be done. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. The element HAS to match in your reference qualifier for the subcategory variable. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Even the most proficient developers need reference material from time to time. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. This was just what I was looking for, thanks for sharing. Hi Albert, Worth putting error handling in there, but the basis is there. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. The dependent value is the value that this data depends on. I tried just using the variable set field name and no joy. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. But i want to use setDisplay which is not working at all. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Use the Data panel to see the variables and variable data types for a flow. It worked perfectly again after that. Couldnt get it to work at first, but it does now. I dont know of any reason why it wouldnt work. Youll need to contact SN support for a solution on that. I would like to be able to still use the variable set but change the label. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. Awesome! Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. what about related list labels? The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. . While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Is there a single-word adjective for "having exceptionally strong moral principles"? Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. . Unchecked check box variables actually have a value of false. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. var v; eval(scriptCode ); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Its not anything that you need to worry about in this case. Oftentimes it is more desirable to []. We want to test that our qualifier works. Thank you for sharing. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. elmt.innerHTML = label + :; Video demonstrate that how incident task has been . I replaced that with setDisplay but didnt rip out the other unnecessary piece. They are only empty from a visual standpoint. Only do this for a few Categories for the time being. Well done. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. message += 'Thank you for your submission.'; //Add the information message. No way to handle the container, but you can hide checkboxes. Any way to make this work on macros and Macros with labels? Is there a way to do the same thing with a catalog item record producer for a variable?! I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. id); Any ideas on the possibility of changing the first form header/separator from A/B to just display A? 1. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Sign-up to get the latest news and update information from ServiceNow Guru! You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. I have made a few adjustments to Marks UI Script to achieve the underlined text. Can you point me in the right direction? I rebuilt the test cases on demo18 and everything seems to work fine. Ive tried using label_left and label_right with no success, any thoughts? It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Its not being set up properly at the client though. Is this a case where I need to dotwalk from the variable set to get to the object? Thank you for taking the time to read this, I hope this can be useful in the future. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. It depends completely on how you use it to solve the problem at hand. How to handle a hobby that makes income in US. Should work the same way on sc_task as long as you have the same scripts in place for that table. The post Certified Diversity Recruiters appeared first on Crossfuze. Cheers, Mark. Making statements based on opinion; back them up with references or personal experience. /* Join the variable values together into a string */ For a variable, the label of the variable is returned. I've updated the article. Tina, I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. I am able to do this for variables that are placed straight onto the item. Nice, I wasnt aware of this. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. What is ServiceNow Record Producer 2. Populate record producer data and redirect users. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Label backgrounds vary, but you should be able to get it to work like this. You can also view the icons within. A limit involving the quotient of two sums. Why is eval being used? Why do small African island nations perform better than African continental nations, considering democracy and human development? Well done. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. Only thing I can think of that might work is just to replace the label text with label text in bold tags. Description. How to get the children of the $(this) selector? To get access to the Element (like with getLabel) you can use g_form.getControl (.) Question asks for Record Producer, not for record created from Record Producer hence answer is B The answer is client scripting. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Awesome! I know this would mean a performance hit on the client vs running the major work server-side. Any advice? I can log the value from the business rule so I know its being set correctly there. Has anyone had any issues with this with the Aspen Hotfixes? Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Thanks in advance. Currently all variables show up in those notifications. function onLoad() { http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Please suggest If there is any way to do this. Thanks Mark! Why is this the case? Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Youll need to remove the current business rule and add a new one to the Record producer table as described above. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. Is there any way in the same solution we can handle the check boxes and two column wide Container. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. So for example. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. Check out the comment from Josh B. above. Letting users select categories may be specific to the scope of the clients work. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. i.e. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. It is possible. How would you go about changing a catalog variable label on a catalog task? On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! There is, but not with the scripts here. We are using Istanbul Patch 3 . It is not working in Service Portal. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* .
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