how to get a refund from direct ferries

Now looking forward to our up coming adventure. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. You can find your booking reference number at the top of your confirmation email. Appalling customer service. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Rent-to-own and financing options allow you to get the trailer you need within your budget. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. We are easy to contact through our contact form on our website. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. If your question isn't answered then please Contact Us. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Direct Ferries are trying it on, (with your money). Find out what it's like onboard the ferries before you travel. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Dear customer, Many thanks for your review! The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. We can see that your complaint has been already handled and declined as there was no error from our side. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Our original booking made in January for April was cancelled by the ferry company. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Dear Stewart, Thank you for contacting us. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Wait does that mean I can retrospectively change the terms to every contract I've entered into? I am now writing direct to their registered office. 2023 Trustpilot A/S. You have been added to the mailing list. Can I convert my ferry ticket to an open ticket? he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? I have NOT picked up my ferry tickets. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Please note that we can be contacted through our contact form on our website. Modern excavations have raised the possibility that the name Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. All went well hope its the same when we arrive in Barcelona. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. We often link to other websites, but we can't be responsible for their content. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Please use the contact form on our website to request a ticket change. sorry about that, in that case I would definitely hold out for cash. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Please note: prices rise as space becomes less available. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. six hours for a journey of more than 24 hours. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you for booking with Direct Ferries. The prizes changes after you first buy the ticket. Tried to amend reservation to Mar 3-6. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. I even tried to take a person off and they wanted 214?! Using this company, in this instance. Rent-to-own and financing options allow you to get the trailer you need within your budget. All the information you need on ticket changes, cancellations and refunds is here. Dear customer, Many thanks for your feedback! If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Suggested companies are based on peoples browsing tendencies. Each ferry company has its own cancellation policy. The travel agent will stamp and cancel your tickets. Follow the Ground Transport signs and directions in your app to get to the location. Booked Algeciras to Tangier Med recently using FRS. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. I immediately tried to cancel but of course they are refusing to allow that. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Compare prices, times and shipping companies for your ferry using our price search. I appreciate that they are extremely busy atm , but find this unacceptable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Complete investigation into their business ethics. Up to 1 million prices are checked every day with more than a million crossings arranged each year. Can I cancel and get a refund? Could be a little clearer to help new customers. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. I have bought it carefully, I have checked my email, spam etc. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Booking a ferry online is cheap, easy and fast with Direct Ferries. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. The booking process was smooth and simple to follow. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. No way of calling them. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Prices are life and always changing. No questions have been asked about this experience. These vermin are interested only in your money - not servicing customers. This company is totally unreliable and impossible to contact. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It goes against our guidelines to offer incentives for reviews. I will never use this company again Report this review I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Thank you for booking with Direct Ferries. The process also differs if you have already checked in online and got your boarding card. The most USELESS COMPANY EVER!!!! I was referring to the company changing their cancellation terms retrospectively. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. 2-3 Three Rivers Business Centre, Felixstowe Road. Refund requests must be submitted prior to the product expiration date. Customers can amend bookings free of charge up to check-in closing. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. They dont reply to your emails or help you! In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Our team will cancel your tickets and process your refund request. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Losing hope though Dont bother! WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Verification can help ensure real people write reviews about real companies. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Thousands of top-named brands Direct Ferries - More Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. If you make a mistake when booking online, you can cancel your booking at no cost According to Desaru Coasts website, therell also be a bus station coming soon. Some of the add-ons on this site are powered by. Add passengers: pay for additional passengers. Follow us on Twitter for the latest WSF information! If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Dover We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. I recently booked the St Malo to Poole ferry with Direct Ferries. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. WebPlease use the contact form on our website to request a ticket change. You can check your confirmation email or log into My Account to see if you are able to amend your booking. There was nothing from you at all. Holiday:Monday 17 th to Friday 28 th October 2022. All rights reserved. Washington State Ferries. Learn when you may be eligible for a refund and how to request reimbursement. I will never book with this company again and I advise others to steer clear. We are committed to guaranteeing our customers privacy. This website uses cookies to help us process your bookings as well as customise and improve your experience. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. We had the same with Qatar. Heres to fair winds on our crossing! pack jumper cables, ice scraper, warm clothing, snacks and water. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Estimated growth return on investment of at least 8%. The booking process was straight forward and I received my eticket without issue. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Stay away. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Date of experience: March 2022. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. No refund will be given. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. due to bad weather conditions, strikes, etc.). Ferryhopper has its own terms of use, which you can read here. However it took 5 weeks, dozens of emails for you to confirm the agreement. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. We may also ask for additional information if you wish to change the email address or phone number you have provided. UNITED KINGDOM. This is my first negative review for a company. For a better experience, please enable JavaScript in your browser before proceeding. They will look after you - Direct Ferries arent interested! I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Thank you for booking with Direct Ferries. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. How we will print them is our big mystery, maybe they will work from a phone. Please don't hesitate to contact us, if you have any queries. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. We are both english and always lived in England Direct Ferries have no phone available to discuss. How long does it take for the refund to appear in my bank account? Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. So now I just lost my money, because of their incompetence. We do care about our customer and completing all amendment requests that we receive. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. How can this even be possible. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Brittany Ferries issued us with credit notes. We also ensure all reviews are published without moderation. First time I used it I assumed that all the cabins were booked. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. If the delay is more than double the times set out above, You can check the status of your refund using IRS Wheres My Refund? We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Traveler beware. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Book your ferry tickets with Direct Ferries. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. The ticket included passage for myself, my dog and a small car. Please note that the applicable cancellation policy depends on when we receive the tickets. We remain at your disposal. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. We must get on line 48 hours before ferry date to get our tickets. Go directly to the companies providing the ferries. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. WebA horrible experience. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Less than 24-hours or failure to show for travel. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line We use dedicated people and clever technology to safeguard our platform. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You have been added to the directferries.co.uk mailing list. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. So cross. No refund will be given. They said it would take 48 hours to confirm. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. If you make an amendment request through My Account the amendment fee is only 10/10. We are both english and always lived in England Direct Ferries have no phone available to discuss. Your help will truly be appreciated. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Our average member earns over 300 cashback a year. It goes against our guidelines to offer incentives for reviews. three hours for a journey of between eight and 24 hours. I will rather swim than use the useless company again. Kind regards, Maya from Direct Ferries. WebNeeded to change tickets. It's now a month later and they still haven't refunded me! Thank you for booking with Direct Ferries. Tripadvisor performs checks on reviews. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Due to data protection laws were not able to process cancellation requests by email. No additional administration fees will be charged. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Once they have your money they write you off. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. I would recommend that no one uses Direct ferries. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. WSF is the largest operating public ferry system in the US! ), Sailings to and from over 178 Countries and Islands. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Really poor service - i would have nothing to do with this company. What restaurants are near Direct Ferries? Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. not great. Choose euro tunnel best service. The money being shown on day 5 as having been taken by FerriesDirect. The website is also easy to use. Hi Team, Hope you are well! This is the version of our website addressed to speakers of English in United Kingdom. Googled other phone numbers - all disconnected. I have travelled many times ever since my first positive booking experience. Please don't hesitate to contact us, if you have any queries. Please react urgently on my requests. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Our credit card was charged but we never received any confirmation or ticket information. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. If I enter a wrong license plate number, is correction required? Find out how we combat fake reviews. 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