emails not sending to btinternet

I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 You can usually find the option to redirect in the inbox settings of your old email account. 17h25. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. for DISH Protect Silver unless you call to cancel. Just one other thing that might be relevant. I've got a "failed delivery message". If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 6h00. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. I then asked them to login to BT webmail and send me another email and that one came through straight away. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I have deleted the app and reinstalled it. Delays in Emails being delivered can arise from a multitude of reasons. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 11-07-2019 Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I also feel slightly better I am not alone. This amount is subject to change until you make payment. Surely other services would similarly suffer. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. MisterW, bobpullen. 15h24. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Policies vary between broadband providers. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on This site contains user submitted content, comments and opinions and is for informational purposes 26-08-2021 26-08-2021 14-07-2019 I cannot send even the simplest of messages this morning. Sadly not the same as my experience. 15h31. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I've got a "failed delivery message". What does this mean? http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Hi 11h05. Please update the server configuration to continue connecting to this account", with the option to cancel or update. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Switching email address if you have never done so before can feel like a daunting task. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Our standard shipping option is via Royal Mail airmail. The other two people that are having the same problem are using Samsungs, but haven't said which model. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. So hardly time for a timeout to have occurred. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. While members are not getting emails, they do appear as posts on the Google Groups page. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. It seems that I can only send messages to my iCloud account from the iMac. 09-07-2019 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. I feel there is something going between Google and Apple. 14h08. It might be worth changing your SMTP port to see if that helps. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. on Sorry but how do I PM you, and what details do you need? Townman, Gandalf. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter This morning I clicked on the email icon on my phone and was again asked to login. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. View cart for details. Delays in Emails being delivered can arise from a multitude of reasons. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. No disrespect intended as your advice is probably based on years of experience of BTs service! 23-04-2021 omissions and conduct of any third parties in connection with or related to your use of the site. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. In my view, the Postmaster group are doing it the wrong way round. on Doing so can save hundreds of pounds. The article below can help if you do not have any other user account to test with. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Looking through previous posts I see this has been a regular problem. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. RobbieMac. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Can send emails fine from any other account. This will work as long as your old email account is still active. We understand that you are experiencing issues sending emails. As soon as I removed that link all was well again. on All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). 26-08-2021 Last week I phones an advisor with a somewhat similar response. . I can send & receive the bt emails using the Samsung mail app. If yes, we recommend that you check if the issue persists while on safe mode. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Here are some answers to help you. Has anyone else encountered this and found a solution ? 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. mingoslkd, call Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. We shall never know, but fingers are firmly crossed that the service will return to normal. None of the posts I have seen are the same as my problem however. That sounds like something has been stuck in a queue somewhere. It's not just that there has been a delay. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. The worrying thing is I don't know how many other emails I'm not receiving. We always endeavour to grade correctly and. 14-07-2019 23-04-2021 That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Virgin Media says email accounts are only available to current customers. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I can't afford the risk.'. After some trial and error I found that btinternet was objecting to my "signature" containing a link. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 10h38 Comic should be in the grade given in the listing title. Those who leave have their email account terminated and closed 90 days later. 18h40. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I've rebooted twice and reinstalled Office 365 without success. 3) Import all of your contacts from your old account to your new one. One of the mails having been sent as long ago as April 4th. 19-12-2022 - last edited on You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Our Gmail accounts work on all our devices. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Anyone else experiencing the same issues? Why cant my email address have BT.com in the display name? My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. So, I did checked around it seems that smtp is not working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Are there really just two of us having this problem? I consistently receive this warning:whenever I try. 13h52. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 6h21. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Does anyone have any other suggestions please?? 3 users liked/thanked this post: Something went wrong. 14-07-2019 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. - last edited on For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. by Has anyone experienced this problem. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I have exactly the same problem and would love to get a solution. It's good (???) The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Go through and update your details for each one with your new email address. The whole ISP domain is blocked. If I go into iCloud web page, then I can send and receive as normal. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 11h40. This isn't just a small delay. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. I can send & receive on my work email account using the Outlook app. 23-04-2021 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. We have received reports that emails to btinternet.com email addresses are being blocked. It seems that my account SMTP setup was changed (without my input). If I changed my email address I would be bound to lose something important. 14h56, on The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. What can be done to fix this problem please? Below is an article to help guide you through the process. Although port 587 will usually work, port 465 is the recommended port. This is NOT 'A solution'. It is they that should investigate why other email providers don't have this problem. ), on All other emails to other systems have no issues. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Any suggestions please, User profile for user: At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Yesterday, I managed to contact BT via webchat. Examination of the message heads of the delayed emails might be informative. 23-04-2021 Rest assured that we'll do our best to assist you or get you pointed in the right direction. on on Thanks for the suggestion. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. ask a new question. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 13-07-2019 26-08-2021 Does anybody have any idea how I can resolve this, other than changing ISP. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. A forum where Apple customers help each other with their products. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. The account I am using is Gmail (the google mail). What does this mean? Townman, Gandalf, anneoconnor. BT are blocking the complete domain which the sender is sending from. Maybe that's the issue, although there has been no problem up until yesterday. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? None of the posts I have seen are the same as my problem however. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. , updated on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on You can link any BT email address to another broadband or Premium email billing account. on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. iPad is working ok. Thank you anyway. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 25-08-2021 Last Thursday, I stopped receiving email from my @btinternet.com account. 16:52 EST 04 Mar 2023 26-08-2021 What does this mean? 16h34. The problem usually resolves its self in a day or two. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. BT internet email problem Hi. on We'll need to look into this and we'll get back to you next week. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. I consistently receive this warning: whenever I try. 'All of my contacts have it. 1) Set up an email address with a free service. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. BT allows former customers to access a basic form of their email account for free. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I can take the same message and copy it into gmail and send from there and it gets through with no problem. on We receive the following message when we try to send from our Mac. The accounts work on BT Webmail, both to receive and send. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Rachel Rickard Straus, Financial Mail On Sunday This is going to need looking at by their email support team. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. TalkTalk allows you to access your email account for 12 months after you switch.

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